Commitment to Delivery
At Black Horse Family, we are committed to delivering your orders efficiently and reliably. We understand that timely delivery is crucial, and we aim to meet your expectations.
Processing Time
Orders are processed within 2-3 business days from the time of payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day. Processing times may vary during peak seasons or promotional periods.
Shipping Rates and Delivery
Shipping rates are calculated based on your location and the chosen shipping method. We offer various delivery options to accommodate your needs. The estimated delivery time will be provided at checkout. Unexpected delays may occur due to circumstances beyond our control, such as customs clearance or weather conditions.
Tracking Information
To keep you informed, we provide tracking details for all shipments. Once your order has been dispatched, you will receive an email or WhatsApp notification with the tracking number. This allows you to monitor the progress of your shipment and anticipate its arrival.
International Shipping
We are proud to offer global shipping services. However, please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country. We recommend checking with your local customs office for more information before placing an order.
Contact Us
If you have any questions, concerns, or requests regarding our policies, please do not hesitate to contact us. We are available via email at sales@blackhorsefamily.com or WhatsApp at +601135700623. Our team is dedicated to addressing your inquiries promptly and professionally.